We're here to help!
Got questions about SKINTIQ? Need help with the app? Or just want to share your skincare wins? We'd love to hear from you.
Email Support
For general questions, feedback, or if you need help with anything SKINTIQ-related.
contact@skintiq.appPrivacy & Data
Questions about your data, privacy rights, or want to request data deletion?
Privacy RequestFrequently Asked Questions
Getting Started
What is SKINTIQ?
SKINTIQ scans skincare products and tells you if they're good for your skin. Just scan the barcode, get instant results, and discover better alternatives if needed.
Is it free?
Yes! Free features include unlimited scanning, basic product info, and community access. Premium adds AI chat, detailed analysis, and product recommendations.
How do I use it?
1. Scan any product barcode
2. Get instant safety rating and ingredient breakdown
3. See personalized recommendations
4. Ask our AI expert questions anytime
2. Get instant safety rating and ingredient breakdown
3. See personalized recommendations
4. Ask our AI expert questions anytime
Scanning Products
What if my barcode won't scan?
• Clean your camera lens
• Try better lighting
• Hold phone 6 inches from barcode
• Use the search function on the home screen if needed
• Try better lighting
• Hold phone 6 inches from barcode
• Use the search function on the home screen if needed
What if my product isn't found?
Take a photo of the ingredient list - our AI can analyze it directly. We'll also add popular products to our database over time.
What products can I scan?
All skincare, makeup, hair care, body products, and sunscreens.
Subscription Plans & Features
What's included in each plan?
Free: Unlimited scans, 0 daily access
Smart (€24.99/month): 30 daily recommendations, 30 AI chats/day, 30 camera scans/day, 30 alternatives/day, advanced analysis
Expert (€44.99/month): 60 daily recommendations, 60 AI chats/day, 60 camera scans/day, 60 alternatives/day, priority support
Smart (€24.99/month): 30 daily recommendations, 30 AI chats/day, 30 camera scans/day, 30 alternatives/day, advanced analysis
Expert (€44.99/month): 60 daily recommendations, 60 AI chats/day, 60 camera scans/day, 60 alternatives/day, priority support
Can I try Premium features for free?
Yes! New users get a 48-hour free trial of Expert features. No commitment required - cancel anytime during the trial.
How do I cancel my subscription?
iPhone: Settings > Apple ID > Subscriptions > SKINTIQ > Cancel
Android: Google Play Store > Subscriptions > SKINTIQ > Cancel
You'll keep access until the end of your billing period.
Android: Google Play Store > Subscriptions > SKINTIQ > Cancel
You'll keep access until the end of your billing period.
What's the difference between Smart and Expert?
Smart is perfect for regular users with 30 daily actions for everything (recommendations, AI chats, camera scans, alternatives). Expert doubles it to 60 daily actions for the ultimate skincare experience with priority support.
Account & Safety
Is my data safe?
Yes. We encrypt everything, never sell your data, and you can delete your account anytime.
Can I use it on multiple phones?
Yes! All users get automatic sync across devices when logged in.
Shopping & Recommendations
Are your recommendations sponsored?
No. We never take money from brands. All recommendations are based purely on what's best for your skin.
Where can I buy recommended products?
We show links to search for products on Amazon, Sephora, Ulta, and Google Shopping.
Common Questions
Why do some "natural" products get bad ratings?
Natural doesn't always mean safe. Essential oils and plant extracts can cause allergic reactions - we flag these based on your skin profile.
Can this replace a dermatologist?
No. SKINTIQ helps you choose better products, but always see a dermatologist for skin conditions or serious concerns.
Do you work internationally?
Yes! Available in English, French, German, and Spanish with global product databases.
What if I have allergies?
Update your skin profile in Settings to automatically flag products containing your specific allergens.
Need More Help?
Still stuck?
💬 Ask our AI chat (Premium)
📧 Email: contact@skintiq.app
👥 Join our community forum
⏱️ We respond within 24-48 hours
Quick tip: Complete your skin profile in Settings for the most accurate recommendations!
📧 Email: contact@skintiq.app
👥 Join our community forum
⏱️ We respond within 24-48 hours
Quick tip: Complete your skin profile in Settings for the most accurate recommendations!
Still have questions? Drop us a line!
When will we get back to you?
General inquiries: Within 24 hours on business days
Technical issues: Within 48 hours
Privacy requests: Within 72 hours
Business hours: Monday-Friday, 9 AM - 5 PM CET